Returns & Exchanges

At Trainer Town, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to ensure your shopping experience remains top-tier.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Place the sneakers back in their original box and secure them inside a shipping mailer to prevent damage during transit.

3

Attach Shipping Label

Download and print the prepaid shipping label provided via email, then affix it clearly to the outside of your package.

4

Drop Off and Refund

Hand your package to the designated carrier; once our warehouse inspects the return, your refund will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing